Privacy Policy
Last Updated: Mar.14.2025
AO ComputerWorks Ltd, doing business as ComputerWorks, (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you use our services, website, and related offerings (“Services”). By accessing these Services, you agree to the terms outlined in this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
- Account: Refers to a unique account created for you which allows us to track and manage our relationship and services with you.
- Company: Referred to as either “the Company”, “We”, “Us” or “Our” refers to us: ComputerWorks
- Cookies: These are small files that are placed on your computer, mobile device or any other device by a website, that contain the details of your browsing history for that website and is used to provide you with a more personal and interactive experience on our Website, to improve our marketing efforts, and for website usage analytics.
- Device: Refers to any device that can access the service such as a computer, a cellphone or a digital tablet.
- Personal Data: Refers to any information that relates to an identified or identifiable individual.
- Service: Refers to the Website.
- Service Provider: Refers to any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed or contracted by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data: Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website: Refers to ComputerWorks, accessible from https://ComputerWorks.ca
- You: Refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address and other related information for communications and demographic analysis.
- Technical Information: IP address, browser type, operating system, and device information.
- Service-Related Information: Information related to IT support requests, system logs, IT service logs, monitoring data, and diagnostic reports.
- Cookies and Tracking Technologies: Cookies and similar technologies are used to enhance user experience and analyze website traffic.
How We Use Your Information
We may use personal information for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
Disclosure of Your Personal Information
We do not sell or rent your personal or business information. However, we may share your information in the following cases:
- Service Providers: We may share your personal information with our trusted third-party Service Providers who support our provision of products and services, monitor systems and analysis data, provide technical support, send marketing and promotions and communicate with you about our products and services, payment processing issues, and with other software vendors as needed.
- Business Partners: We may share your information with our business partners to offer you certain products, service or promotions.
- Law Enforcement: As required to comply with legal obligations and law enforcement requests.
- Business Change: We may sell, transfer or otherwise share some or all of our assets in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy, without your permission. In such an event, personally identifiable information may be among the assets transferred.
Security of Your Personal Information
We maintain appropriate technical and organizational measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed during collection, storage, and processing. While our security measures seek to protect your personal information in our possession, no security system is perfect, and we cannot guarantee that your personal information will remain absolutely secure in all circumstances or that any privacy settings or security measures cannot be circumvented.
The majority of communications on our website, including any submissions through available forms, are sent through the standard HTTP protocol and may be delivered using regular e-mail. Information sent over HTTP is not encrypted. E-mail, while convenient, does pose some risks. Examples: Email is not a secure form of communication, is unreliable, can be forwarded, etc. Any transmission of information that you make through our website and services is at your own risk.
The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Websites, you are responsible for keeping the password confidential. Do not share your password with anyone.
If a security breach causes an unauthorized intrusion into our website or our systems that compromises your data, we will notify you and any applicable regulator when we are required to do so by applicable law.
Protecting Children
Our Website and Services are not directed to children aged 16 or younger, nor is information knowingly collected from children aged 16 or younger. If We become aware that We have collected Personal Data from anyone under aged 16 or younger without verification of parental consent, We will take steps to remove that information from Our servers.
Updating Your Personal Information
If any of the personal information you have provided to us changes, please let us know. For example, if your email changes, you wish to cancel any request you have made of us, or if you become aware of inaccurate personal information about you, use our ‘Contact Us’ web page to update your information. You may also edit your account details if you have a user account through our Website.
We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
Your Rights To Access And Control Your Personal Information
Please use the ‘Contact Us’ web page at the end of this Policy to exercise your rights and choices under this Policy.
Right of Access. If required by law, upon request, we will grant reasonable access to the personal information that we hold about you.
Accuracy. Our goal is to keep your personal information accurate, current and complete. Please contact us if you believe your information is not accurate or changes.
Right to Object. In certain circumstances, as permitted under applicable law, you have the right to object to processing of your personal information and to ask us to erase or restrict our use of your personal information. If you would like us to stop using your personal information, please contact us and we will let you know if are able to agree to your request.
Right to Erasure and Deletion of Your Personal Information. You may have a legal right to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or when, among other things, your personal information has been unlawfully processed.
We may decide to delete your personal information if we believe it is incomplete, inaccurate or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete personal information, it will be removed from our active servers and databases and our Website, but it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, resolve disputes, or enforce any agreements.
Right to Withdraw Consent. If you have provided your consent to the collection, processing and transfer of your personal information, you have the right to fully or partially withdraw your consent. To withdraw your consent, please notify us using the information in the ‘Contact Us’ web page or you may follow opt-out links on any marketing communications sent to you.
Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our Services.
Right to Complain. If you believe that your rights relating to your personal information have been violated, you have a right to lodge a complaint with the applicable enforcement authority or seek a remedy through the courts. You may also lodge a complaint with us by contacting us using the information provided in the ‘Contact Us’ web page.
Online Tracking. We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” instructions.
Links to Other Websites
Our website and services may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Privacy Policy
We reserve the right to update and change this Privacy Policy from time to time to reflect any changes to the way we treat your personal information or in response to changes in law. Changes will be posted on this page with a revised “Last Updated” date and are effective when they are posted on this page. We encourage you to review our Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, please use our ‘Contact Us’ web page or contact us at:
ComputerWorks
2571 Shaughnessy Street, Unit 210
Port Coquitlam, BC Canda V3C 3G3
support@computerworks.ca
phone: 604-552-4008